Shipping policy
At ChillBreeze, we work hard to ensure your order arrives as quickly and safely as possible. Please read our shipping policy below before placing your order.
Order Processing
- All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).
Estimated Delivery Times
Delivery times vary depending on the destination country.
- Spain: 5–9 business days
- Most European countries: 5–12 business days
- International orders: 7–15 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and any promotions that may apply.
Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email (if available). Please allow 24–72 hours for the tracking information to update.
Delayed Deliveries
While we strive to meet our estimated delivery times, unexpected delays can occasionally occur. If your order has not arrived within the estimated timeframe, please contact us and we'll be happy to assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
If you have any questions regarding your order or shipping, feel free to contact our customer support team. We're always happy to help.
Contact: chiillbreezecontact@gmail.com